image of Jonathan


Director of Social Services and Housing for Pembrokeshire County Council

Jonathan shares his story on how he became the Director of Social Services and Housing, and the President of the Association of Directors of Social Services in Wales:

“I have always wanted to work with people.”

My career in social care began in the charitable sector, as a Support Worker, working with adults living with a learning disability in a hospital setting. Fortunately for me, I started my career at a time when the social care sector was moving towards supporting people within the community by prioritising person-centred support services.


Still keen to support people with learning disabilities to live independently, I moved into supported living services. Beginning in this area as a Direct Support Worker, I then progressed to a management role. There I gained enough experience to begin working at a local authority in Wales, which provided me with the opportunity to work with many different people in a variety of settings.


I knew that I wanted to progress even further in my field and decided to study Social Work via the Open University. This was a valuable learning experience for me and allowed me to progress into different practise and management roles, working in day services, residential care for older people and supported living.


Throughout my career, the highlight has always been engaging with the people I’ve supported. I’ve enjoyed meeting so many different people who are unapologetically themselves, and I feel privileged to have helped protect their independence.


I’d thoroughly recommend a job in care to anyone who is thinking about a career change. The opportunity to play a part in supporting someone else is incredibly rewarding, for you and that person. You might not realise it, but the impact you can have on somebody else’s life is profound and undeniable.


I’m also thankful to work for an organisation that supports its staff and actively encourages personal development. Internal communication is prioritised, with an open learning culture and a deep sense of purpose. Everybody here believes in investing in the training staff and developing individualised career pathways. It’s the kind of organisational support that my career has really benefited from, and it will continue to help other people progress in their own careers.

“No matter what your role is within the social care sector, be they planning roles, accountancy or charging, the people who need support are always at the heart of the work.”

Career Stories


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“The best part of my job is being able to make a difference to someone’s life.”